FAQ

Q: What coffee do you sell?

A: We sell Blasercafe — premium Swiss coffee with long-standing roasting expertise. We carry about 15 varieties for different moods: blends and single-origin options.

Q: Where is Blasercafe roasted and packed?

A: All Blasercafe sold by us is roasted and packed in Switzerland at Blaser. For single-origin lines, green coffee is sourced via Blaser Trading (Switzerland) and roasted using Blaser technology.

Q: Can I taste coffee before buying?

A: Yes. When you buy a pack of coffee, we offer a complimentary tasting espresso. You can also explore the aromas of the coffees available in our stores.

Q: How many Blasercafe varieties do you have?

A: About 15 varieties, including blends and single-origin, different roast levels, and decaf options.

Q: What grind can you prepare?

A: We can grind for any brewing method: espresso, filter, Turkish-style, French press — just tell us how you brew at home.

Q: Do you sell decaf?

A: Yes — decaf is available in the Blasercafe range.

Q: How should I store coffee?

A: Blasercafe uses vacuum packaging with a valve. After opening, store in a cool, dry place, ideally in an airtight container.

Q: Why is your coffee more expensive than supermarket coffee?

A: Because it is premium Swiss coffee with stable quality over time — no flavor additives, professional guidance, complimentary tasting, and grind-to-order service included.

Раздел: Coffee machines

Q: Which brands do you sell?

A: We focus on leading espresso brands, including De’Longhi, Gaggia, Melitta, and Nivona.

Q: How do I choose a machine for home?

A: Choose fully automatic if you want one-touch drinks. Choose manual / semi-automatic if you enjoy a barista-style workflow. Our team helps you decide based on budget, daily volume, kitchen space, and your preferences.

Q: Is there a warranty?

A: Yes — typically 2–4 years depending on the model. Please confirm on the product page or at the time of purchase.

Q: What is included when I buy a coffee machine?

A: Typically includes in-store testing, training for basic drinks, setup guidance, warranty paperwork, and a Blasercafe gift / loyalty benefits (as per current store policy).

Q: Where do I repair my machine?

A: DimKava provides official De’Longhi service in Georgia with original parts and professional repair. Contact the service line listed on the website.

Q: Do machines need maintenance?

A: Yes — descaling, cleaning brew groups, and filter replacement (where applicable). We explain care during purchase and offer ongoing service support.

Раздел: Purchase, delivery & locations

Q: Where are you located?

A: We operate in Georgia: Tbilisi and Batumi. Store hours may differ by location — please confirm on the Contacts page.

Q: Do you deliver?

A: Yes — free delivery within the city (Tbilisi / Batumi) per our policy. Please confirm any exceptions at checkout or with our staff.

Q: What payment methods do you accept?

A: Cash, card, and bank transfer for businesses (invoicing) where applicable.

Q: Do you sell wholesale / B2B?

A: Yes — we work with offices, cafés, and hotels. Contact us for terms and invoicing details.

Раздел: Training & why DimKava

Q: Do you train customers?

A: Yes — especially with machine purchases: espresso, americano, cappuccino basics, grind settings, and daily care routines.

Q: Why choose DimKava?

A: Because we offer a full loop: Blasercafe (Swiss coffee), premium machines, expertise since 2004, and official De’Longhi service in Georgia — not just a one-off sale.